Vendor Agreement Policy

1. Introduction

This Vendor Agreement (“Agreement”) governs the relationship between E-Com Support (“Company”), an e-commerce marketing agency specializing in seller account management services, and its vendors, service providers, or independent contractors (“Vendor”). By engaging with E-Com Support, the Vendor agrees to abide by the terms and conditions outlined herein.

2. Scope of Services

  • The Vendor will provide services, tools, or support required by E-Com Support for the purpose of managing and enhancing client e-commerce accounts across platforms such as Amazon, Flipkart, Meesho, Jiomart, Myntra, and others.
  • All services must be performed with due diligence, professionalism, and compliance with applicable laws and marketplace rules.

3. Vendor Obligations

The Vendor agrees to:
  1. Maintain confidentiality of all client and company data.
  2. Deliver services on time and with agreed quality standards.
  3. Avoid any conflict of interest that could harm E-Com Support or its clients.
  4. Comply with the Company’s policies, applicable laws, and platform guidelines.
  5. Refrain from unauthorized communication with E-Com Support clients.

4. Company Obligations

E-Com Support will:
  1. Provide clear instructions, expectations, and timelines.
  2. Offer necessary support or documentation for the Vendor to fulfill responsibilities.
  3. Ensure timely payments as per the agreed commercial terms.
  4. Address grievances or concerns raised by Vendors fairly and promptly.

5. Payment Terms

  • Payment terms will be defined in each individual work order or service contract.
  • Invoices must be submitted as agreed, and payments will be made within the timeline mutually decided.
  • The Vendor acknowledges that all payments received are final and non-refundable, subject to the Company’s No Refund Policy.

6. Refund & Return Policy

Our Commitment to Clients

  • E-Com Support maintains transparency by keeping clients informed at every stage.
  • Our team upholds strict professional standards to deliver the highest level of service.
  • If any issues arise, clients are encouraged to report them at contact@ecomsupport.in for prompt resolution.

Service Nature & No Refund Policy

  • External factors such as marketplace algorithm changes, competitor actions, demand fluctuations, or platform policy updates may impact results.
  • In such situations, E-Com Support recommends continuing services until desired outcomes are achieved.
  • All payments made to E-Com Support are final and non-refundable.
  • This includes consultation fees, service charges, subscriptions, and advance payments.
  • Our focus is on building long-term profitability, not just short-term sales boosts.

7. Intellectual Property

  • Any materials, strategies, or resources created by the Vendor for E-Com Support shall remain the sole property of the Company, unless otherwise agreed in writing.
  • Vendors are prohibited from reusing or sharing intellectual property developed under this Agreement without prior consent.

8. Confidentiality

  • Vendors must maintain the confidentiality of all client and company data, including financial, strategic, and operational information.
  • Any breach of confidentiality may result in immediate termination of this Agreement and legal action.

9. Compliance & Termination

  • Vendors must comply with all applicable laws, e-commerce platform rules, and Company policies.
  • E-Com Support reserves the right to terminate this Agreement immediately in cases of:
    • Non-performance,
    • Breach of confidentiality,
    • Misconduct, or
    • Violation of policies.
  • Upon termination, Vendors must return or destroy all confidential and client-related materials.

10. Limitation of Liability

E-Com Support shall not be held liable for:
  • Marketplace policy changes,
  • External economic conditions,
  • Vendor delays outside of the Company’s control,
  • Indirect, incidental, or consequential damages arising from Vendor’s performance.

11. Governing Law & Jurisdiction

This Agreement shall be governed by and construed in accordance with the laws of India. Any disputes arising under this Agreement shall be subject to the exclusive jurisdiction of the courts of Indore, Madhya Pradesh, India.

12. Contact Information

For any queries regarding this Agreement or policies, please contact: E-Com Support 📧 Email: contact@ecomsupport.in 🌐 Website: https://ecomsupport.in 📍 Address: Indore, Madhya Pradesh, India

13. Acceptance

By engaging in business with E-Com Support, the Vendor acknowledges that they have read, understood, and agreed to the terms of this Vendor Agreement Policy.